Sales Policy
Effective Date: November 28, 2024
Thank you for shopping at Vilamavel! We are committed to offering high-quality, premium children’s toys and excellent customer service. By purchasing from us, you agree to the following terms and conditions.
1. Product Availability
We make every effort to ensure that our website accurately reflects the availability of products. However, product availability may change without notice due to high demand or inventory issues. If an item is out of stock or unavailable, we will notify you and offer alternatives or a full refund.
2. Pricing and Payment
- Pricing: All prices listed on our website are in USD (United States Dollars) and are subject to change without notice. Sales tax may apply based on your location, and this will be calculated during the checkout process.
- Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All payments are securely processed through trusted payment gateways.
3. Order Confirmation
Once you place an order, you will receive an order confirmation email with the details of your purchase. This email serves as an acknowledgment that we have received your order. Please note that this is not an order acceptance. We reserve the right to cancel or refuse any order if necessary, for reasons such as fraud prevention or product availability.
4. Shipping and Delivery
- Shipping Costs: Shipping fees are calculated based on your location and the weight of your order. Shipping costs will be shown during the checkout process before you complete your purchase.
- Delivery Time: Delivery times vary depending on your location. Orders are typically processed within 1-2 business days. Standard shipping typically takes 5-7 business days. Expedited shipping options are also available at checkout.
- Shipping Partners: We work with reputable shipping carriers to ensure your order arrives safely. Delivery delays due to circumstances beyond our control, such as weather or holidays, may occur.
5. Order Changes and Cancellations
Once an order is placed, we process it quickly to ensure timely delivery. If you need to make changes or cancel an order, please contact us as soon as possible at info@vilamavel.com. Once an order has been shipped, we are unable to make changes or cancellations.
6. Sales Tax
Sales tax will be added to your order based on your shipping address, as required by state and local laws. The applicable sales tax will be calculated and displayed at checkout.
7. Gift Cards
Gift cards are available for purchase and can be redeemed at checkout on our website. Gift cards are non-transferable, cannot be exchanged for cash, and may not be returned. Lost or stolen gift cards cannot be replaced.
8. Promotions and Discounts
Promotions, discount codes, and offers are subject to change and may have specific terms and conditions. Discounts cannot be combined with other offers unless explicitly stated. All discounts are applied before tax and shipping fees.
9. Customer Support
If you have any questions about your order or our products, please reach out to our customer support team. We are here to help!
Vilamavel Customer Support
Phone: 573-433-9947
Email: info@vilamavel.com
10. Changes to This Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.