Return and Refund Policy
Effective Date: November 28, 2024
At Vilamavel, we strive to provide high-quality toys and excellent customer service. If you are not fully satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully.
1. Returns
We accept returns on items purchased through our website within 30 days from the date of delivery. To be eligible for a return, your item must:
- Be unused, in the same condition that you received it.
- Be in the original packaging, including any tags or labels attached.
- Be free from damage caused by misuse or mishandling.
Non-returnable items:
- Gift cards
- Sale or discounted items
- Personalized or custom-made products
2. How to Initiate a Return
To initiate a return, please contact us at [email protected] or call our customer service team at 573-433-9947. We will provide you with a return authorization and instructions on how to send your item back to us. Please include your order number and proof of purchase with your return.
Return Shipping Costs:
Return shipping is the responsibility of the customer, except in cases where the product is defective or damaged upon arrival.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear on your account.
Partial Refunds:
In some cases, a partial refund may be granted if the item is not returned in its original condition, is damaged, or has missing parts.
4. Exchanges
If you received a damaged or defective item, or if you wish to exchange an item for a different size or product, please contact us at [email protected] within 30 days of receiving your order. We will provide instructions for exchanging the item.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement or refund at no extra cost to you.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please first check with your bank or credit card company, as processing times may vary. If you still haven’t received your refund, please contact us at [email protected].
7. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
8. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us:
Vilamavel
36 Maple Court, Saint Louis, Missouri, United States
Phone: 573-433-9947
Email: [email protected]